It’s an unhealthy work environment that will drive them to find employment elsewhere. Hospitality is often a high-pressure work environment, leaving even the best employees frazzled some days. This will help you find an employee willing and capable of doing the actual job you hired them for and remove any ambiguity over what their work includes.Īs with a bad boss, a toxic work environment will chew-up and spit out good employees, leaving only those willing to put up with (or contributing to) the toxicity. During the hiring and onboarding process, be clear about what the job entails, even the less than glamorous parts. Setting expectations starts with a well-written job description and should be reinforced day-to-day by management. While that may get employees in the door, it’s not likely to keep them there once reality sets in. During an interview it can be tempting to focus on only the positives of a job or to make the work sound more appealing in your job description by omitting certain tasks. More importantly, employees will quickly become unhappy if their job doesn’t align with what they think they were hired to do. There’s nothing more stressful than showing up for work without a general idea of what is expected of you. You could have the best fit in the world, but if they show up each day unsure of what they are meant to do - you’re going to lose them. Seek feedback from employees on management’s performance and build time for two-way feedback between management and direct reports. Set clear expectations of your managers and push for ongoing management training. Leadership positions carry very different responsibilities and required skill sets beyond typical non-management positions. Don’t make the mistake of assuming that a great employee will make a great boss. Thoughtful hiring and proper training for management positions are essential. If a manager is unable to communicate effectively or is a source of toxic behavior, employees will leave. This includes two-way communication, an ability to hear criticism and feedback, and clear and consistent expectations. Managers should have a healthy relationship with their direct reports. A bad relationship with the person an employee reports to undermines performance, commitment, and morale. Job satisfaction is heavily linked to the relationship a person has with their boss. A good manager provides feedback, connects employees to the larger company and mission, manages conflict, and runs the day-to-day delegation of duties. The boss does more than manage business operations, they manage people. And in order to solve a high-turnover problem, you’ll need to understand why good workers are likely to leave in the first place.Īt its core, hospitality work is people-focused and management positions are no exception. If you are noticing an influx of employees leaving your company (particularly if it’s your top employees putting in their notice), you’ll want to fix that. Yet, the Bureau of Labor Statistics concludes that turnover in the hospitality industry hovers around 70-80% annually. Most HR experts agree that a 10-15% annual turnover rate is healthy across all industries. Unfortunately, because hospitality often relies on part-time and seasonal workers, it can be difficult to find people willing to stick around long-term.Īs mentioned, some turnover is natural. Not to mention, it’s incredibly stressful to be chronically understaffed and costly to hire and onboard new talent. Regardless of why, in a customer-facing industry, having employees constantly moving on can make it difficult to meet customer expectations day-to-day. However, the majority of reasons why employees leave their jobs are within the employer's control. Some of this comes with the territory of seasonal, event and contract work - employees change careers, go back to school, work temporarily during transition periods in their own lives. Bureau of Labor Statistics, the Leisure and Hospitality industry has some of the highest job separation rates of any industry in the United States. Unfortunately, employee turnover in the hospitality industry is extremely high.
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